Customer Testimonials


We encourage feedback and want to know how we are doing! Please click here to leave us a review – it is directly sent to Chris Harrill and our Service Manager. This helps us to recognize the technicians who have gone above and beyond; but also helps us to improve any areas of concern. Below are some of the customer reviews we’ve received:

I also wanted to let you and Mark know that the 2 gentlemen that were here to do the repairs (can’t remember their names) were both extremely professional and polite. I felt they should be recognized. It’s not often customers take the time to say something positive (usually only to complain). ūüôā
Susie K. Rock Hill, SC


Please tell the ARC guys that the backside lights that they changed out for me and re-positioned today are absolutely perfect. Please tell them thank you.
Christine B. Charlotte, NC


Responded quickly to our need to install a flush ceiling fan in our sun room and a high ceiling hanging replacement fan in the great room. After reviewing the project, gave a reasonable estimate and completed the job. Workers were very pleasant, gave us exceptional information and helped us understand the new installation. They completed the job sooner than expected, including a trip to obtain a different ladder.
Nancy B. Charlotte, NC


I talked with 3-4 different folks at ARC and each one was extremely helpful in helping me make a correct choice. Jason did a great job very pleasant and professional. This is a great company to service your electric needs . Gives my wife and I peace of mind!!
Jim S. Charlotte, NC


We’re writing to let you know Patrick and James did a great job with our panel replacement yesterday. They showed up on time, worked nonstop, took the time necessary to do quality work, and cleaned up their work area. Patrick also explained how a potential information disconnect could happen between Mecklenburg County and Duke Energy regarding our service restoration. That info breakdown did in fact happen but, armed with Patrick’s advice on who and where to call, enabled us to get Duke to finally show up around 8:00pm yesterday. You can count on us to recommend your company to our neighbors.
Greg & Lynn T. Charlotte, NC


ARC Electric arrived on time. The (2) electricians were professional and completed the job timely as I anticipated. Communication was very good before and during the process. I would definitely call them again for any of my electrical needs for my home.
Tom Y. Charlotte, NC


We had one of your guys out last week. I didn’t catch his name, but this guy was WONDERFUL. Very polite. Very helpful. VERY patient. He knew his stuff. We have worried about finding another electrician because we’ve had such bad luck in the past. No more. You are our guys from here on out. We’ve got some other things to take care of soon and you will be the only ones we call. Thanks again. 100% satisfied. I even plugged you on the radio. I’m a cast member on “The John Boy & Billy Big Show”. Will definitely recommend you to others.
Jeff P. Mineral Springs, NC


Whitney, I would like you and Chris to know how great a job Jason did on the recent work performed at my house. He was on time and really cared about what he was doing. He is a great ambassador of ARC Electric.
Brian G. Monroe, NC


This Email is to inform and praise you for the outstanding job that was completed at our home. We are well please with all that was done. The employee Patrick F. and his helper was great to work with. Such knowledgeable your staff is. Couldn’t have asked for anything better, real professional and friendly carried themselves well. ARC is represented well. We are so glad we decided to use this company out of the other ones we checked out. Thank you for being there. In the future if we need any service preform you will be the first on the list.
Shirly & Dorethea. Charlotte, NC


I had the wiring installed in my ceiling for a ceiling fan. No previous hole or wiring in place. Contractor was courteous, professional, and efficient.
Pauline H. Charlotte, NC


Jason did a fantastic job. I will call on him whenever I need an electrician. I will also tell family/friends about him.
James M. Charlotte, NC


I just wanted you to know that I’m very happy with the work Jason did today, he was terrific!! Thank you to your team at ARC for all the help (and patients!) and please let Chris know that you’ve earned a customer for life. I will glad recommend ARC to anyone.
Scott G. Charlotte, NC


Just wanted to let you know that somewhere around February 26 of this year we contacted you about having a new breaker put in for our water heater. Your power was out but Whitney got the email and emailed me back and set up Jason coming out the next day to fix the breaker. He showed up early(that never happens) and we were pleased. He could not have been more knowledgeable and friendly. Even with my Husband looking over his shoulder (yikes LOL!) Thanks for all you did. Will recommend ARC Electric to anyone that needs an Electrician.
June F. Charlotte, NC


The two gentlemen that came to my job today were so professional . They could not have been any better for what I asked them to do with about 7 little jobs that needed to be done and at a fair price. Thank you and your crew. David B. Monroe, NC


Mike, Wanted to pass along that we experienced excellent service from Patrick. He has a great attitude is very professional and does a great job. He is the type of employee that makes a company special.
David S. Matthews, NC


Chris and Mike, I have had your tech thru my house over the last few months. I want to tell you that they have all been respectful, knowledgeable and awesome!! Not only have the guys been great, Whitney and anyone I have spoken to at your office have all been so wonderful. Thank you very much and I will always use ARC Electric and recommend you to anyone who asks! Thank you again!
Joan M. Charlotte, NC


Everything from the person that answers the phone to the person that comes to do the job is a pleasant experience. Great customer service and willing to work with you on timing. Also very punctual and will definitely be using them again.
Cindy I. Indian Trail, NC


They fixed track lighting wiring, fixed a couple of electric outlet wiring, and inspected smoke detectors. Overall, it went well. I am out of state and the tech called me when they were at the property and let me know what needed to be done and that the work was completed!
John P. (has a rental property in Charlotte)


ARC did a great job to help us with a major backyard renovation. They helped with wiring work, exterior lighting, exterior outlets, etc. I would definitely use them again.
Robert B. Charlotte, NC


They did a great job and everything has held up fine. There were no issues with scheduling and they were right on time. The clean-up was great and I’d definitely recommend them!
William P. Charlotte, NC


They did a fantastic job and I would use them again. The generator has held up fine since they came out to do the work. They were out here about 2 hours. There were no issues with scheduling and I’d recommend them!
Greg B. Matthews, NC


They arrived exactly on time. They immediately did the work. The representatives of ARC that did the work were extremely friendly and knowledgeable. They did the work in a timely manner, did a great job and cleaned everything up before leaving. We would recommend them to anyone for electrical work.
Deanna D. Waxhaw, NC


Patrick arrived in the early portion of the 2-hour window. He as very courteous and professional and kind to our three children – who asked lots of questions. He found the GFI switch and then went to each outlet and checked to ensure they were working. He replaced a switch then went into the attic to see the layout for ceiling fan install. He told me about some of their other safety products – very informative and also helpful with having small children. They were based on a recommendation from a contractor and I was pleased.
Jason D. Charlotte, NC


Evaluated garage lighting fixtures and replaced same. Relabeled electrical panel. The technician was prompt, courteous and professional. Will definitely call ARC Electric should a need arise in the future.
Tommy D. Matthews, NC


Outstanding. On time. Professional. Quick. I’m a customer for life.
John K. Matthews, NC


Would call these guys for our next projects. Great attitudes, patient, helpful and professional.
Terry K. Matthews, NC


This company is professional, on time and very courteous. They did a beautiful installation job for a client of mine. I would hire them again.
Susan M. Charlotte, NC


I wanted to thank you for making things happen so quick. I am back to the land of the living with power thanks to Patrick. He was extremely courteous and very professional. He is an asset to your team and I just wanted to know what exceptional service I received. Thanks again.
Stacy A. Charlotte, NC


Electrical power to our neighborhood went out last evening and stayed off for over 3 hours. The Generac(generator) started up and functioned nicely. Obviously we were very pleased.
Joe S. Matthews, NC


My 76 year old mother needed an electrician due to a light switch that would not turn on.¬† She called around 9am on January 14th for an¬†electrician to come out when they could. The woman in the office was extremely pleasant and very helpful.¬† She said that an¬†electrician would be out the same day and he could not have been more knowledgeable and helpful and also very pleasant.¬†Fixed the problem quickly. My mother¬†will be using them again very soon on another issue¬†she talked with them about.¬† Going forward they will be my mother’s and my Electric Company.¬† Thank you so much for taking such wonderful care of my mother.
Terry K. Indian Trail, NC


Brian, the electrician who came to do the job, was excellent. We were very pleased. He was very honest because he could have told us we needed a new air conditioner, but he told us nothing was wrong with it. I felt the overall bill was very reasonable. I have nothing to complain about.
Sam T. Charlotte, NC


I called several companies and they were all closed for the holiday, but ARC actually answered and took my information. He said they’d be willing to get someone out on Tuesday!¬† They came to do the estimate and it was so affordable. They came in much more economical than the other two quotes I’d gotten.¬† They were ready and willing to get down to work.¬† When they came out, they were very professional and polite and very affordable. They made the job very simple, compared to what others had told me.¬† They did a straight-forward job and I can’t say enough about how easy they were to work with.¬† They¬†truly live up to their name of Affordable, Reliable and Christian–their professionalism was with high integrity and trustworthiness.
Ruth T. Charlotte, NC


Over the holidays, the double oven went out and appliance repair identified it as a home circuit fault. ARC came out within 2 hours, diagnosed the problem, replaced the breaker, and had the issue resolved in a jiffy.
Robert S. Charlotte, NC


This company is great. They were able to change out all our light fixtures and update our switches and outlets with no mess or fuss. They even offered better alternatives than what we had chosen, that ended up saving us money and looked great.
Emerson’s. Charlotte, NC


It’s nice to work with someone that understands the meaning of excellent service. I wish that I had found ARC long ago. Great work! I highly recommend this company.
Randy S. Charlotte, NC